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Frequently Asked Questions

Welcome to the FAQ page of Destiny Iceland, check all the best Frequently Asked Questions and solve any problem or issue you have in the fastest way possible.

Is there any booking fee?

No. There are no booking fees at Destiny Iceland. The price you see is the price you pay and we are committed to finding you the lowest possible price for your tour and rental car. Our pricing is very competitive. Each tour details what you get for your money!

Can I make a change or cancel my booking?

Yes. No problem and we would be happy to help! Just contact us via email or phone and we'll help you make the changes you need such as date and time of travel or number of passengers. Please note that in some cases a minor cancellation fee might apply if the number of passengers is being reduced but if the cancellation happens reasonably fast this is usually not a problem. Cancellation policies are determined by the tour operators.

Is my payment secure?

Yes, security is very important to us and in fact, we don't actually store your payment information. All data that goes between us and the payment processing system is encrypted to protect you against fraud and unauthorized transactions.

Can you pick me up from my hotel / guesthouse?

Many of the operators we work with do offer that service, some include pickup in the price while others might charge a small fee. If pickup and drop-off are provided it is always mentioned in the description of the tour. Pickup is offered from most hotels and guesthouse in Reykjavik.

Do I need a Visa to visit Iceland?

A valid passport is required for visitors to Iceland. U.S. citizens may, at this moment, enter Iceland for up to 90 days for tourist or business purposes without a visa. Citizens of certain Asian and South American countries will need a visa. List of countries that need a visa to enter in Iceland here


CAR RENTAL LOCATION

Keflavík Airport Office: Blikavöllur 3, 235 Reykjanesbær, Iceland

Reykjavik City Office: Fiskislóð 22, 101 Reykjavík, Iceland

CAR RENTAL: PICK-UP AND DROP-OFF SERVICE

For the pickup and drop off service write the details when you book your car. We will then pick you up from the agreed location and bring you to our nearest office.

Pick up service at the airport is 24 hours a day seven days a week.

From 8 to 18h:

  • Hotel within Reykjavík city area
  • Reykjavik Office
  • BSI Bus Station Reykjavik
  • Cruise Harbour Terminal
  • Hotel within Keflavík Airport area

We will send you a confirmation email with instructions. In case you need to contact our pick-up service please contact us at  info@destinyiceland.com.